Privacy Policy

Contact Details

Email: contact@chanteclaireditions.com

What Information We Collect

We may collect the following personal information:

• names and contact details
• postal addresses
• purchase and order information
• correspondence and enquiries
• marketing preferences
• and basic website analytics or cookie information

How We Use Personal Information

We use personal information to:

• process and deliver orders
• respond to enquiries
• maintain customer and business records
• improve our website and services
• send information about our publications and services
• and comply with legal and accounting obligations

We may contact individuals or organisations (including choirs and similar groups) where contact details are publicly available and relevant to our work, for example to share information about publications or services that may be of interest. This website may use cookies and basic analytics tools to understand website usage and improve performance.

Lawful Bases

Under UK data protection law, we may rely on the following lawful bases:

• performance of a contract (e.g. processing orders)
• legal obligations (e.g. accounting and tax records)
• consent (e.g. certain marketing communications)
• legitimate interests (e.g. promoting our services and running our website efficiently)

Where We Get Personal Information From

We collect personal information:

• directly from you
• from your use of our website
• and from publicly available sources where relevant to our services

Data Retention

Chanteclair Editions retains personal data only for as long as necessary for business, legal, accounting, security, and website administration purposes.

Your Data Protection Rights

Under UK GDPR, you may have rights including:

• access to your personal data
• correction of inaccurate data
• deletion of your data
• restriction or objection to processing
• and withdrawal of consent where applicable

To exercise these rights, please contact us using the details above.

Marketing Communications

If we send marketing communications, you can opt out at any time by contacting us directly. Where required by law, we will only send marketing messages with your consent. Where permitted, we may rely on legitimate interests when contacting organisations with relevant publicly available contact details, always with an option to opt out.

How to Complain

If you have concerns about how your personal information is used, please contact us first. You may also complain to the UK Information Commissioner’s Office (ICO):

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113